Effective Date: 1 April 2026
At KollegeNeeds, we aim to deliver quality products to our customers. Please read this policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled before dispatch.
If an order is cancelled after dispatch and the product is already in transit, refund will be processed only after deduction of actual shipping charges incurred.
2. Return to Origin Cases
If an order is returned due to:
Customer unavailability
Incorrect or incomplete address
Wrong mobile number
Refusal to accept delivery
Any misinformation provided by the customer
It will be treated as Return to Origin.
In such cases, refund will be processed only after deduction of:
Forward shipping charges
Return shipping charges
Packaging charges if applicable
Refund will be initiated only after the product is received back and verified.
3. Returns Due to KollegeNeeds Error
Return is eligible for full refund without shipping deduction only in case of:
Wrong product delivered
Damaged product received
Defective product delivered
Customer must inform us within 48 hours of delivery.
Valid photo or video proof must be provided to establish that the issue occurred from our side.
If proper proof is not provided within 48 hours, return request may be rejected.
4. Non Returnable Situations
Return requests will not be accepted in case of:
Change of mind
Minor variations in product appearance
Delay caused by courier services
Used or damaged product after delivery
5. Refund Processing Time
Refunds will be processed after:
Product is received back
Product is inspected and verified
Refund timelines depend on the original payment method.
Shipping charges are non refundable except where error is proven from KollegeNeeds side.
6. Contact Us
For any return or refund related queries, contact:
Email: contact@kollegeneeds.com
WhatsApp Us: 8340105117